Last Updated: 21 July 2026
This Refund Policy applies to all subscription purchases and payments made on Indian Tenant (www.indiantenant.com), operated by Indian Tenant Technologies. All payments are processed through Razorpay Software Private Limited.
1. Subscription Nature
Indian Tenant offers subscription plans that grant view credits for accessing property detail pages. Each plan is a one-time purchase of a fixed number of view credits. Once purchased, credits are available in your account until used or until the plan expiry date. There is no recurring billing.
2. No Refund After Credit Usage
Once view credits have been consumed (i.e., property detail pages have been accessed), no refund will be issued for those used credits. Digital services are delivered immediately upon access; once consumed the service is fulfilled.
3. Refund Eligibility
Refund requests are considered solely at Indian Tenant's discretion. A request may be considered in the following circumstances:
- Payment was deducted but subscription credits were not added to your account due to a verified technical error on our side.
- Duplicate payment was charged for the same order within a short interval.
- Payment was deducted but the transaction was not completed and Razorpay did not auto-refund within 7 business days.
All other refund requests are at our sole discretion and subject to verification of the claim.
4. Refund Method & Fees
- Approved refunds are routed to the same payment instrument used for the original transaction (credit card, debit card, UPI, net banking, wallet). Refunds cannot be redirected to a different account.
- Payment processing fees charged by Razorpay at the time of transaction are non-refundable even if the underlying transaction is refunded. The refunded amount will be the transaction value net of applicable fees.
- Any applicable GST or convenience fee is also non-refundable.
5. Refund Request Process
- Email us at indiantenant@gmail.com within 7 days of the transaction date.
- Include: your registered email, Razorpay Order ID / Payment ID, screenshot of deduction, and a clear description of the issue.
- We will investigate and respond within 3 business days.
- Approved refunds are processed back to the original payment instrument within 7–10 business days from approval (bank processing times may vary).
6. Non-Refundable Cases
- Partial or complete use of view credits (e.g., used 3 out of 10 views — the remaining 7 credits are not eligible for refund).
- Change of mind or dissatisfaction with search results after purchase.
- Account suspended or terminated due to Terms of Service violation.
- Credits expired during their validity period due to inactivity.
- Refund request submitted after the 7-day window from the transaction date.
- Transactions disputed via chargeback where the chargeback was not preceded by a refund request to us.
7. Chargeback Policy
A chargeback occurs when you dispute a transaction directly with your bank or card issuer. Please note:
- Before initiating a chargeback, you must raise the dispute with us first by emailing indiantenant@gmail.com. Unilateral chargebacks without prior communication may result in immediate account suspension.
- Upon receiving a chargeback notification, we will request supporting documentation from you (such as proof of non-delivery or duplicate charge evidence). You must provide this within 3 calendar days of our request.
- Chargeback disputes are resolved by your bank / card network in accordance with applicable payment network rules and RBI guidelines. Indian Tenant will cooperate fully with dispute resolution.
- If a chargeback is found to be fraudulent or unjustified, we reserve the right to recover the disputed amount, suspend your account, and/or pursue legal remedies.
8. Failed Payment Auto-Refunds (Razorpay)
For failed or uncaptured transactions where an amount is deducted from your account:
- Razorpay automatically initiates a refund for uncaptured payments within 5 business days of the transaction.
- For other failed transactions, Razorpay typically processes the refund within 5–7 business days.
- If the auto-refund is not credited to your source account within 10 business days, contact us with your transaction details and we will escalate to Razorpay.
- You may also contact Razorpay Support directly at razorpay.com/support.
9. Withholding of Funds
We reserve the right to withhold refunds or settlement amounts if there is a reasonable suspicion of fraud, money laundering, or violation of our Terms and Conditions, pending investigation. Such withholding may extend for the duration of the investigation or as required by law.
10. Contact for Refunds
